ChatNode is an AI customer support agent platform that trains chatbots on your website, files, and knowledge base to answer questions and complete tasks 24/7.
About
ChatNode is a platform for building AI support agents that answer customer questions around the clock. Instead of relying on scripted chatbot flows, ChatNode agents learn from a company's own website, documents, and knowledge base, respond in the business's brand voice, and can carry out concrete tasks such as booking meetings or retrieving invoices through configurable AI Actions.
The product works in a straightforward cycle: users crawl their site or upload files to train an agent, define actions via API calls and integrations like Stripe, Calendly, or Cal.com, deploy the agent on a website or tools such as Slack and Zendesk, and then monitor analytics covering deflection, time saved, and action success. ChatNode states that more than 3,500 companies use the platform. Setup is no-code, and agents can escalate conversations to human staff while passing along the full chat context.
Key Features
Pricing & Fees
- Pricing: A free forever plan includes 35 credits per month, one chatbot, one team member, and 500,000 training characters. Paid monthly plans are Lite at $35, Standard at $89, and Scale at $377, with a custom Enterprise tier; yearly billing offers two months free (about 17% off).
- Free trial: A 7-day trial is available with no credit card required, though inactive free-plan chatbots are deleted after 14 days.
- Security: ChatNode encrypts data with AES-256 at rest and TLS 1.3 in transit, does not use customer data for model training, and aligns with GDPR and DPA requirements.
- Plan limits: AI Actions per agent scale from 5 on Lite to 20 on Scale, while credits rise from 1,250 to 50,000 per month; only Standard and above include auto-retrain and live agent support.
Who It's For
ChatNode is aimed at small and mid-sized businesses, startups, and support teams that want to automate repetitive customer questions without building a chatbot from scratch. Typical users include e-commerce stores handling order and FAQ queries, SaaS companies automating onboarding and status checks, and agencies running bots for clients. Solo founders and marketers can use the no-code visual designer and lead capture on their sites, while larger organizations can add team members, custom domains, and API access as they scale.
FAQ
What is ChatNode?ChatNode is a platform for creating AI customer support agents that learn from a company's website and documents, answer visitors around the clock, perform actions like booking meetings, and escalate to human agents when needed.
Does ChatNode have a free plan?Yes, a free forever plan provides 35 credits per month, one chatbot, one team member, and up to 500,000 characters of training data; paid plans start at $35 per month.
Which tools and platforms does ChatNode integrate with?It integrates with WordPress, Slack, Notion, Zendesk, OneDrive, Dropbox, Google Drive, Zapier, and Make, and agents can be embedded on any website.
How do ChatNode AI agents differ from traditional chatbots?Unlike pre-scripted chatbots, ChatNode agents learn from business data, adapt responses to the brand voice, execute tasks through AI Actions, and hand off complex queries to humans with conversation context.
Is my data used to train AI models?No, ChatNode applies a zero-retention policy in which customer input data is never used for model retraining, and all data is encrypted with AES-256 at rest and TLS 1.3 in transit.
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