Chatbase is an AI agent platform for customer experience that lets businesses build, deploy, and optimize no-code support, sales, and product guidance agents across chat, email, WhatsApp, Slack, and voice.
About
Chatbase is a platform for building and operating AI agents that handle customer-facing conversations. It addresses a common problem for support and sales teams: high volumes of repetitive inquiries across chat, email, and phone that consume staff time. With Chatbase, a business connects its own data sources, defines what the agent should do, and deploys it across channels to resolve customer issues end to end.
The product follows a four-step lifecycle: build (connect data and set guardrails with no coding), test (run realistic customer scenarios before launch), deploy (publish to chat, WhatsApp, email, Slack, and other channels), and optimize (review resolution rates and escalations). Agents can take real actions, such as looking up Shopify orders or managing Stripe refunds and subscriptions, and they work in more than 95 languages. Chatbase states that over 10,000 businesses use the platform, and it is SOC 2 Type II audited, GDPR compliant, and HIPAA-eligible on the Enterprise plan.
Key Features
Pricing & Fees
- Pricing: Self-serve plans start at $40/month for Hobby (700 message credits, 2 members), $150/month for Standard (4,000 credits, voice, API access), and $500/month for Pro (15,000 credits, advanced analytics); yearly billing is 20% cheaper. Enterprise is custom-priced. A free plan is also referenced in Chatbase's official summary.
- Trial: Paid self-serve plans offer a 7-day trial.
- Add-ons: Extra message credits cost $40 per 1,000; additional agents are $300 per agent per year; removing "Powered By Chatbase" branding costs $188 per year.
- Security: SOC 2 Type II, GDPR compliance, data encryption, and HIPAA eligibility on Enterprise.
Who It's For
Chatbase is aimed at customer support teams, ecommerce merchants, and SaaS companies that want to automate repetitive inquiries without writing code. Small businesses can start with a single agent on the Hobby plan, while larger organizations use the Enterprise tier for features such as SSO, audit logs, white-labeling, and SLAs. Use cases range from shopper and merchant support (Aplazo reports using it across more than 50,000 merchants) to internal operational answers at Sandbox VR and student guidance for Thotis Media in France.
FAQ
What is Chatbase?Chatbase is an AI agent platform for customer experience that lets businesses build no-code agents for customer support, sales, and product guidance, deployed across chat, email, WhatsApp, Slack, and voice.
How much does Chatbase cost?Self-serve plans are $40/month (Hobby), $150/month (Standard), and $500/month (Pro) on monthly billing, with 20% off yearly billing; Enterprise pricing is custom. A free tier is also listed in the company's official product summary.
Which tools does Chatbase integrate with?Depending on the plan, integrations include Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly, WordPress, Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Gorgias, and Zapier, plus an API.
Does Chatbase require coding?No. Agents are built by connecting data sources, writing instructions in plain language, and setting guardrails; the company states agents can be ready in minutes without code.
Is Chatbase secure and compliant?Chatbase is SOC 2 Type II audited and GDPR compliant, encrypts data in transit and at rest, and offers HIPAA eligibility with a BAA and zero data retention on the Enterprise plan.
Related Tutorials
View all →
Related Tools
View all →
Intercom Intercom is a customer service platform that pairs an omnichannel helpdesk for human agents with Fin, a natively integrated AI agent, for support teams of all sizes. 
DocsBot AI DocsBot AI is a platform for building custom AI chatbots and agents trained on your documentation, delivering answers and taking actions for customers and internal teams. 
DeepEval by Confident AI - LLM Evaluation Framework Open-source LLM evaluation framework with 50+ plug-and-play metrics for AI agents, RAG, chatbots, and more. 
imini - AI Assistant iMini AI is a versatile AI assistant that helps with various tasks, from answering questions to generating content. It's designed to boost productivity and creativity. 
Chaport Chaport is customer messaging software that combines multi-channel live chat, chatbots, and a knowledge base for sales, support, and marketing teams.