SaleWisely is a free omnichannel customer service and sales platform that unifies WhatsApp, Instagram, TikTok, email and 30+ channels in one AI-powered shared inbox with real-time translation and CRM.
About
SaleWisely is an AI-powered omnichannel customer service and sales platform designed to solve a common problem for growing businesses: customer conversations scattered across WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, LINE, email, and website live chat. The product brings more than 30 messaging channels into a single shared inbox, so teams can reply, route, and track every conversation from one dashboard instead of switching between apps.
The platform combines the inbox with an LLM-based AI agent that recognizes intent, answers questions from a knowledge base, takes automated actions, and hands off to a human agent when needed. Two-way real-time translation across more than 70 languages lets agents and customers each read and write in their own language. Setup follows three steps: connect channels, invite the team, and enable AI where wanted. SaleWisely states that its platform is used by more than 300,000 businesses, and the site is available in over 20 languages.
Key Features
Pricing & Fees
- Pricing: The core platform is free forever, including unlimited team seats, unlimited channels, and unlimited cloud-hosted accounts. The only paid item is optional AI credits, consumed when AI translates, replies, or automates; new accounts receive 10,000 free AI credits.
- Free tier: No seat fees, channel fees, session caps, or monthly active contact limits; AI features can be switched off at any time.
- Platform availability: Desktop apps for Windows and Mac are available for download from the official site.
- Trial: Accounts start free with no credit card required, and setup is advertised as taking about one minute.
Who It's For
SaleWisely targets businesses that sell or support customers across many messaging channels, particularly cross-border e-commerce sellers, WhatsApp-first sales teams, social sellers on Instagram and TikTok, B2B teams managing inbound inquiries, SaaS companies handling pre-sale and post-sale support, and education businesses that need automated answers to course, enrollment, and payment questions. Its unlimited free seats also make it practical for small teams that need to add staff without growing software costs, while the translation features suit teams serving customers in multiple languages.
FAQ
What is SaleWisely?SaleWisely is an AI-powered omnichannel platform that unifies customer conversations from WhatsApp, Instagram, TikTok, Telegram, email, and 30+ other channels into one shared inbox with AI agents, automation, translation, and CRM features.
Is SaleWisely free?Yes, the platform itself is free forever with unlimited seats, channels, and contacts; the only paid item is optional AI credits, and new accounts receive 10,000 free credits to try the AI features.
Which channels does SaleWisely support?It supports WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, TikTok, email, website live chat, and more than 30 channels total, all managed from a single dashboard.
Does SaleWisely require a credit card to start?No, the site states that accounts can be created free with no credit card, with setup taking about one minute.
How does SaleWisely handle customer data and permissions?The platform includes multi-account ownership, role-based permissions, and customer-data protection features for team and account governance.
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