Re:amaze is a unified customer service, live chat, and helpdesk platform with built-in AI, designed for eCommerce stores and online businesses.
About
Re:amaze is a customer service platform that brings live chat, email, social media, SMS, VoIP, and video call conversations into a single shared inbox. It is built primarily for eCommerce and online businesses that struggle to manage support requests scattered across many channels and tools.
The product works by unifying all communication into one helpdesk where teams can collaborate through assignments, notes, and shared views, while automation and AI handle repetitive tasks. A Re:amaze AI Agent (currently in beta) can be trained on business details to answer chats around the clock, and a built-in FAQ and Help Center doubles as the knowledge base that trains both the AI Agent and chatbots. The platform also includes real-time visitor monitoring, proactive messaging ("Cues"), push campaigns, a status page for outages, and mobile apps for iOS and Android. Re:amaze integrates with third-party apps and offers an SDK for connecting custom data.
Key Features
Pricing & Fees
- Pricing: Paid per-team-member subscription plans are Basic at $29/month, Pro at $49/month, and Plus at $69/month; annual billing saves about 10% (e.g., Basic at $26.10). A Starter plan offers Basic features for unlimited team members at a flat $59/month, capped at 500 responded conversations per month.
- Free trial: A 14-day free trial is available with no credit card required, and trials include all Plus plan features.
- AI Agent usage limits: Basic includes 5 AI Agent resolutions per user per month, Pro includes 10, and Plus includes 20; additional resolutions cost $0.85 each.
- Mobile apps: Re:amaze Mobile is available on iOS and Android.
Who It's For
Re:amaze is aimed at eCommerce merchants and online businesses that need chat, email, social, and SMS support in one place. Typical users include Shopify-style store owners managing order inquiries, customer support managers coordinating multi-agent teams, and growing SaaS or retail companies that want self-service FAQs, chatbots, and AI assistance alongside human agents. The Starter plan and per-seat pricing also make it accessible to small teams just launching a store.
FAQ
What is Re:amaze?Re:amaze is a unified customer service, live chat, and helpdesk platform with built-in AI, designed for eCommerce and online businesses to support, engage, and convert customers across chat, social, SMS, FAQ, and email.
How much does Re:amaze cost?Plans start at $29 per team member per month (Basic), with Pro at $49 and Plus at $69; a flat-rate Starter plan costs $59 per month for unlimited team members with a 500-conversation limit.
Is there a free plan or trial?There is no permanent free plan, but Re:amaze offers a 14-day free trial with no credit card required, and the trial includes all Plus plan features.
Which platforms and integrations does Re:amaze support?Re:amaze runs on the web with iOS and Android mobile apps, connects email, social media, SMS, and VoIP channels, and integrates with third-party apps plus an SDK for custom app data.
What are the limits of the AI Agent?The Re:amaze AI Agent is in beta, and each paid plan includes a monthly allowance of AI resolutions per user (5 on Basic, 10 on Pro, 20 on Plus), with extra resolutions billed at $0.85 each.
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