Crisp is an all-in-one customer messaging platform that combines a shared inbox, AI agents, a chat widget, a knowledge base, and a CRM for support, sales, and marketing teams.
About
Crisp is a customer messaging platform that brings live chat, email, and social channels together in one shared inbox so support, sales, and marketing teams can respond to customers from a single place. The problem it addresses is fragmented communication: conversations arriving through a website widget, WhatsApp, Messenger, Instagram, and email often sit in separate tools, slowing replies and losing context.
The suite pairs its collaborative inbox with AI capabilities, including an AI agent builder called Hugo, a no-code chatbot workflow builder, and a help center that lets customers find answers on their own. Teams teach the AI by pointing it at existing resources such as their website, PDF documents, or knowledge base articles, then deploy it across chosen messaging channels and review its conversations to refine it. A built-in CRM stores contact data and past interactions, while analytics report on team performance. The company states that 10,000 companies use the platform.
Key Features
Pricing & Fees
- Pricing: A Free plan is available forever with a website chat widget and 2 seats; Mini costs $45 per month per workspace with 4 seats and $5 of AI credits; Essentials costs $95 per month per workspace with 10 seats and $25 of AI credits. Higher Plus pricing is tiered for medium-sized businesses.
- Free trial: Every new account gets 14 days of full access to all Crisp features, with no credit card required.
- Automation at scale: The Mini plan includes roughly 90 automated conversations and Essentials roughly 450, with AI credits included per plan.
- Integrations: E-commerce connections include Shopify, Adobe, WooCommerce, and Prestashop; omnichannel features cover WhatsApp Business, Instagram DMs, SMS, Line, and Viber on the Essentials plan.
Who It's For
Crisp targets customer support teams at small and medium-sized companies that need to centralize conversations from many channels in one inbox. It also serves inbound sales teams that use chatbots and AI workflows to automate pipeline work, and marketing teams that retarget customers through emails and in-app messages. Solopreneurs can start on the free plan, while growing companies can adopt AI agents to automate a large share of routine inquiries and keep human agents focused on complex cases.
FAQ
What is Crisp?Crisp is an all-in-one customer messaging platform that combines a shared inbox, AI agents, a chat widget, a knowledge base, a CRM, and analytics for support, sales, and marketing teams.
Does Crisp have a free plan?Yes, Crisp offers a free forever plan with a website chat widget and 2 seats, and every new account gets a 14-day trial of all features without a credit card.
Which channels and integrations does Crisp support?The shared inbox covers the chat widget, email, WhatsApp, Messenger, and Instagram, and e-commerce integrations include Shopify, Adobe, WooCommerce, and Prestashop, with omnichannel channels like SMS, Line, and Viber on higher plans.
How do you build an AI agent in Crisp?Teams train the AI on existing content such as their website, PDFs, or help articles, build a workflow with a no-code editor or template, deploy it to chosen channels, then review and refine its answers based on real conversations.
What are the limits of the free plan?The free plan includes no AI credits and limits the workspace to 2 seats, so automation and omnichannel features require a paid Mini, Essentials, or Plus plan.
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