Chaport is customer messaging software that combines multi-channel live chat, chatbots, and a knowledge base for sales, support, and marketing teams.
About
Chaport is a customer messaging platform that lets businesses talk to website visitors in real time through a live chat widget, then extends that conversation across email, social media, and messenger apps. The product addresses a common problem for sales and support teams: customer questions arrive on many channels, and answering them from separate tools slows response times and loses context.
Developed by Chaport Inc., the platform bundles live chat, chatbots, a multi-channel inbox, and a knowledge base into one interface, and the company reports that more than 100,000 teams use it. Operators can run chats from the web, desktop apps for Windows and macOS, and mobile apps for iOS and Android, with conversations synchronized across devices. Chaport targets startups, small and mid-sized businesses, and enterprises across industries such as e-commerce, education, hosting, real estate, automotive, and travel.
Key Features
Pricing & Fees
- Pricing: Chaport uses a freemium model with a Free plan (2 operators, unlimited chats and websites, 60-day chat history), a Pro plan at €29 per operator-eligible tier of 4 operators monthly (€39 billed monthly without annual discount), and an Unlimited plan at €99 per month with unlimited operators (€129 on monthly billing). Exact operator-based billing details are on the official pricing page.
- Free trial: All paid functionality is available for a 14-day free trial without a credit card, and a free plan can be used indefinitely.
- Platforms: Apps exist for iOS, Android, Web, Windows, and macOS, with instant synchronization; the chat can also be used via a direct link without installing the widget.
- Automation gating: Chatbots, the knowledge base with FAQ bot, teams, assignment rules, custom fields, and Zapier integration are reserved for the Unlimited plan, while auto-invitations, saved replies, email and messenger channels, reports, and the APIs come with Pro.
Who It's For
Chaport fits small and mid-sized businesses that need a single inbox for website chat, email, and social messaging without a long setup process. Typical users include e-commerce store owners answering pre-sale questions, support teams handling recurring issues with saved replies and an FAQ bot, and sales or marketing teams qualifying leads through chatbots and auto-invitations. Industry pages on the vendor's site also point to education, hosting, real estate, automotive, and travel businesses, and larger organizations can use the Unlimited plan's team and assignment-rule features.
FAQ
What is Chaport?Chaport is an all-in-one customer messaging platform that combines multi-channel live chat, chatbots, and a knowledge base for sales, support, and engagement.
Is Chaport free?Yes, Chaport offers a permanent free plan for up to 2 operators with unlimited chats and websites, plus a 14-day free trial of paid functionality that requires no credit card.
Which channels and platforms does Chaport support?It supports a website chat widget, direct chat links, email, Facebook, Telegram, and Viber, and it runs on web, Windows, macOS, iOS, and Android apps with synchronization across devices.
Does Chaport integrate with other apps?Yes, it connects to more than 4,000 apps through Zapier and offers REST and JavaScript APIs for custom integrations, including CRM data syncing; Zapier access is part of the Unlimited plan.
How does Chaport handle data privacy?Chaport states that it provides GDPR-compliant features, SSL encryption, and privacy settings for cookies and third-party embeds on its website.
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