My AskAI is an AI customer service agent that plugs into existing helpdesks like Zendesk, Intercom, Freshdesk, Gorgias and HubSpot to resolve support tickets automatically.
About
My AskAI is an AI customer service agent designed to reduce the volume of support requests that reach human agents. It works inside a company's existing helpdesk rather than replacing it, connecting to platforms such as Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot. The vendor reports a headline deflection figure of around 75% of support tickets, with a measured rolling 30-day resolution rate of 72% or higher across its live customer base.
The agent is grounded in a customer's own material, including their help center content, documents, past tickets, and live user data, so its answers draw on the business's actual information. Setup is intended to take minutes and does not require developers. My AskAI supports human handoff to agents, an internal-note or copilot mode for teams that want assistance before fully automated replies, tasks and tools, and roughly 95 languages. The company holds SOC 2 Type II certification and GDPR compliance.
Key Features
Pricing & Fees
- Pricing: Pricing is ticket/credit-based, with public plans and overage rates of roughly $0.10–$0.12 per ticket depending on plan; the vendor positions this as typically 5–10x cheaper than native helpdesk AI agents.
- Setup: Setup takes minutes and requires no developers, according to the vendor.
- Public MCP server: My AskAI runs a public, read-only MCP server (documented at https://myaskai.com/mcp) that answers documentation questions and returns pricing quotes, and can be connected to assistants such as ChatGPT or Claude.
- First-party benchmark: My AskAI publishes an AI resolution-rate benchmark covering 195 rated deployments across 38 vendors, with a median of 70%.
Who It's For
My AskAI is aimed at support and customer experience teams that already run a helpdesk on Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot and want to cut repetitive ticket volume and costs. Typical users include SaaS support leads, e-commerce customer service managers, and operations teams handling high volumes of repeat questions. It also suits teams seeking a cheaper alternative to their helpdesk's native AI offering, or those that want AI assistance first through copilot mode before enabling fully automated replies.
FAQ
What is My AskAI?My AskAI is an AI customer service agent that plugs into existing helpdesks such as Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot to resolve support tickets automatically.
How much does My AskAI cost?Pricing is usage-based on tickets/credits, with public plans and overages of roughly $0.10–$0.12 per ticket depending on plan; check the official site for current plan details.
Does My AskAI replace Zendesk or Intercom?No. My AskAI works inside existing helpdesks rather than replacing them; the vendor explicitly does not claim to migrate teams away from their helpdesk.
How well does My AskAI resolve tickets?The vendor's headline claim is around 75% ticket deflection, while the measured rolling 30-day resolution rate across the live customer base is 72% or higher.
Is My AskAI secure and compliant?Yes, My AskAI is SOC 2 Type II certified and GDPR compliant, and it supports roughly 95 languages.
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