Levity is a Communication Intelligence platform that automates email- and phone-driven logistics operations such as quoting, order entry, and track-and-trace for freight forwarders, brokers, and 3PLs.
About
Levity is an AI automation platform, built by Levity AI GmbH of Berlin, that handles the high-volume email and phone communication running day-to-day freight operations. Rather than adding AI as another tool on top of messy processes, it converts unstructured communications — in any language — into structured, automated workflows while keeping people involved in the decisions that matter.
The platform works in three stages. First, an analytics Control Tower examines inboxes at scale to surface repetitive requests, handoffs, and bottlenecks worth automating. Second, teams build production-grade automation flows for tasks like spot quoting, order entry, track-and-trace responses, and document handling, connected to existing systems such as CargoWise, MercuryGate, Descartes, SAP, and Oracle. Third, a quality-control layer with human-in-the-loop review and continuous feedback keeps the automations reliable as they scale. The company was founded by Gero Keil (CEO) and Thilo Hüllmann (CCO) and serves customers mainly in North America and the DACH region.
Key Features
Pricing & Fees
- Pricing: Not publicly listed on the pages we reviewed; check the official site for current plans. Pricing is arranged through sales via a demo call.
- Production scale: Levity reports more than 100 million emails processed and over 5 million working hours saved across live customer deployments.
- Known customers: Client logos on levity.ai include ECU Worldwide, Ascent, Gebrüder Weiss, FitzMark, DPD, LKW Walter, and Wascosa.
- Documented outcomes: Published case studies include Gebrüder Weiss cutting manual work roughly in half, Core Logistics saving over 300 hours per month, and Sealink reaching 90% document accuracy.
- Languages: Handles email and phone communication in any language; the website is available in English and German.
Who It's For
Levity targets operations teams at freight forwarders, freight brokers, and third-party logistics providers that process large volumes of customer and carrier emails. Typical users include logistics operations managers drowning in track-and-trace requests, pricing teams handling spot quotes, and documentation staff processing arrival notices, invoices, and shipping documents. It also suits accounts receivable and payable teams automating document-heavy workflows. Because Levity sits on top of existing TMS and ERP systems rather than replacing them, it fits enterprises and mid-size firms with established technology stacks that want to move AI from pilot projects into reliable production use.
FAQ
What is Levity?Levity is a Communication Intelligence platform from Berlin-based Levity AI GmbH that automates email- and phone-driven logistics work such as quoting, order entry, track-and-trace, document handling, and carrier communication for freight forwarders, brokers, and 3PLs.
How much does Levity cost?Levity does not publish pricing; plans are arranged individually through a sales conversation, and interested teams can request a demo on the official site.
Which systems does Levity integrate with?It integrates with CargoWise, MercuryGate, Descartes, SAP, Oracle, and common email and helpdesk tools, and its Forward Deployed Engineering team builds custom integrations for in-house or legacy systems with an API.
Does Levity replace a company's TMS?No. Levity is designed to sit on top of existing transportation management and ERP systems, automating the communication layer around them rather than replacing core systems.
How does Levity handle AI errors and data security?Operators can review and correct AI decisions through human-in-the-loop controls, feedback feeds continuous improvement, and the company publishes an enterprise security page covering data protection requirements.
Related Tutorials
View all →
Related Tools
View all →
Userpilot Userpilot is a no-code product growth platform that helps SaaS teams onboard users, drive feature adoption, and improve retention with in-app guidance, analytics, and AI automation. 
Dooray! Dooray! is an all-in-one workplace collaboration suite from NHN Dooray combining project management, messenger, email, video conferencing, drive, wiki, calendar, and electronic approvals. Atera IT Autopilot An autonomous IT management solution from Atera that automates ticket triage, remediation, and routine endpoint tasks for MSPs and internal IT teams. 
Enso Connect Enso Connect is an AI guest experience platform for vacation rental managers and boutique hotels, combining a unified inbox, AI messaging, automated upsells, and smart lock integrations. 
Missive Missive is a collaborative team inbox that turns shared email, chat, SMS and social messages into assignable tasks, with built-in automation and an AI assistant.