Heidi is an AI care partner for clinicians that automates medical documentation, transcription, research, and administrative tasks across every stage of patient care.
About
Heidi is an AI care partner for clinicians, built to reduce the administrative load that surrounds patient care. It listens to clinical encounters, drafts notes and codes, and takes on follow-up tasks such as patient communications, referral triage, and repeat prescription processing, so practitioners spend less time on paperwork and more time with patients.
Heidi is developed by a company founded in Melbourne, Australia. Its platform combines several components: Scribe for clinical documentation, Evidence for point-of-care medical research, Dictate for voice-to-text input, and agents introduced with Heidi II that carry out repeatable administrative work. A hardware device called Remote provides a clip-on microphone for capturing audio in any room. According to the company, Heidi supports roughly 3 million patient interactions each week across 190 countries and 200+ specialties, and integrates with electronic health record systems including Epic, Cerner, Athenahealth, and several practice-management platforms.
Key Features
Pricing & Fees
- Pricing: Heidi offers four packages — Free, Clinician, Practice, and Enterprise — with per-user pricing that varies by region; check the official site for current figures.
- Free tier available: A free package exists, and the site also offers a "Get Heidi free" entry point alongside demo booking.
- Platform availability: Desktop apps for macOS and Windows; Heidi II is not available in the UK or Europe, and other features vary by region.
- Language and scale: Support for 110 languages, used across 200+ specialties including emergency departments, general practice, allied health, and veterinary care.
- Compliance: Aligns with NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, with certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001.
Who It's For
Heidi is designed for clinicians and healthcare organizations of all sizes, from solo family practitioners to large health systems. Typical users include family doctors, specialists, emergency department staff, allied health professionals, and veterinary clinicians who want to cut documentation time. Practice managers and health-system CIOs also use Heidi for operational tasks such as care gap outreach, referral triage, coding support, and revenue leakage identification. The company reports supporting more than 187 million patient visits in total.
FAQ
What is Heidi?Heidi is an AI care partner for clinicians that documents patient visits, transcribes speech, provides evidence-based medical research, and automates administrative tasks around each encounter.
Does Heidi have a free plan?Yes, Heidi offers four packages — Free, Clinician, Practice, and Enterprise — and a free tier is available; per-user pricing varies by region on the official site.
Which EHR systems does Heidi integrate with?Heidi connects with Epic (via SMART on FHIR), Cerner, Athenahealth, Medical Director, Best Practice, Halaxy, Gentu, Nookal, Semble, Cliniko, and MediRecords.
Is Heidi available everywhere?No — Heidi II is not available in the UK or Europe, and other products and features vary by region.
Does Heidi use patient data to train AI models?No, patient and customer data is never used to train or fine-tune public AI models, and data is encrypted in transit and at rest with regional storage options.
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