ChatShape is an AI chatbot builder that trains a custom support bot on your website or PDFs and embeds it on your site to answer customers and collect leads.
About
ChatShape is a web-based tool that builds AI-powered chatbots trained on a company's own content, so website visitors can get instant answers without waiting for a human agent. The service, developed by UFO Labs, addresses a common problem for growing businesses: repetitive customer questions consume staff time while unanswered visitors may leave before converting.
Creating a bot is straightforward. A user visits the ChatShape builder, submits a website link, and ChatShape crawls the visible text on those pages. The extracted content becomes the knowledge base for a chatbot, which can then be customized and embedded on any website by pasting a script tag into the site's HTML. Users can also train bots from uploaded PDF files, adjust the bot's prompt and opening message, and collect visitor emails through the chat window. The company states that more than 10,000 businesses use the product, and it can be added to platforms such as Shopify stores and WordPress sites.
Key Features
Pricing & Fees
- Pricing: Plans include Free ($0, 20 messages/month, 2 bot generations, 20,000 characters per bot), Hobby ($19/month, 500 messages, 10 generations, 500,000 characters), Standard ($48/month, 4,000 messages, 25 generations, 5,000,000 characters, embed anywhere), and Pro ($398/month, 30,000 messages, 50 generations, 10,000,000 characters, removable "Powered by ChatShape" branding, priority support). Enterprise plans are handled by contacting the vendor.
- Free tier: A free plan exists but deletes chatbots after 5 days of inactivity, and embedding on any website requires the Standard plan or above.
- Generations are metered: Each time a bot is generated from a set of sources counts as one generation, and plan limits on web sources are measured by character count.
- Contact: Sales and support inquiries go to [email protected].
Who It's For
ChatShape suits small and mid-sized businesses that want to reduce the volume of routine support questions reaching their staff. Typical users include e-commerce store owners on Shopify or WordPress, consultants and service firms that need to answer common client questions around the clock, and marketing teams looking to convert more visitors by answering pre-sales questions instantly and capturing email leads in the process. It also fits teams that already have documentation in PDF form and want a quick way to turn it into an interactive assistant without writing code.
FAQ
What is ChatShape?ChatShape is a tool that builds AI chatbots trained on your website content or PDF files, which you can embed on your site to answer customer questions instantly and collect leads.
Is there a free plan?Yes, a free plan offers 20 messages per month, 2 chatbot generations, and 20,000 characters per bot, though bots are deleted after 5 days of inactivity and paid plans start at $19 per month.
What platforms can I embed the bot on?The chatbot is embedded by pasting a script tag into any website's HTML, and ChatShape publishes guides for Shopify stores and WordPress sites; embedding on any website requires the Standard plan or higher.
Can the bot's behavior be changed after deployment?Yes, both the prompt instructions and the start message can be edited and tuned over time from the bot's manage settings page.
Can I see who is chatting with the bot?Yes, all messages are recorded in the dashboard, and with lead collection enabled you can view visitor emails, their conversations, and their country of origin, then export the data as a file.
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