Richpanel is an AI customer service platform for ecommerce that combines a multichannel helpdesk with AI agents that resolve tickets end to end across email, chat, social, SMS and phone.
About
Richpanel is a customer service platform for ecommerce brands that combines a helpdesk with AI agents capable of resolving tickets from start to finish. It targets teams that have outgrown tools such as Gorgias or Zendesk and want more automation than an add-on chatbot provides. The company states that more than 3,000 brands use the platform.
Support requests arrive in a single shared inbox covering email, live chat, SMS, WhatsApp, Instagram, Facebook, TikTok and phone. AI agents work alongside human agents in the same workspace, using connected tools such as Shopify and Recharge to complete multi-step tasks like holding a shipment or updating a subscription. A dedicated implementation manager migrates data, builds integrations, and writes the support procedures, with the goal of reaching 50% automation within 30 days — backed by a money-back guarantee if that target is missed.
Key Features
Pricing & Fees
- Pricing: The self-service portal has a free plan (up to 50 orders per month), a Starter plan at $50/month, and a Pro plan at $600/month, with a custom Enterprise tier; the vendor also lists a $0 tier on its pricing page. Current helpdesk and AI pricing details should be confirmed on the official site.
- Contract buyout: Richpanel says it can buy out up to 100% of a remaining helpdesk contract when a brand switches.
- Guarantee: If AI does not resolve at least 50% of eligible conversations within the first 30 days after go-live, the customer receives a refund.
- Migration support: One-click import of tickets, macros, tags and users from Gorgias, Zendesk or Kustomer, with the vendor citing go-live in under two weeks.
Who It's For
Richpanel is aimed at ecommerce brands with an in-house support team, from a handful of agents to more than 100. Typical users are DTC and subscription brands handling high ticket volumes, CX leaders migrating from Gorgias, Zendesk or Kustomer, and fast-growing stores that need to scale support without proportional hiring. The vendor highlights subscription brands in particular, since the AI can act on subscription data and analyze why customers cancel.
FAQ
What is Richpanel?Richpanel is both a helpdesk and an AI agent platform for ecommerce customer service, where human agents and AI share the same inbox, customer data and tools across email, chat, social, SMS and phone.
Does Richpanel have a free plan?Yes, the self-service portal includes a free plan covering up to 50 orders per month, with paid tiers starting at $50 per month.
Which channels and integrations does Richpanel support?It supports email, chat, SMS, WhatsApp, Instagram, Facebook, TikTok and phone, and integrates with tools such as Shopify, Recharge, Aircall, Dialpad and JustCall, as well as custom tools.
How does Richpanel compare with Gorgias or Zendesk?Richpanel positions itself as a native AI platform for brands that outgrew those helpdesks, citing case studies such as a 70% lower cost per ticket at Ridge and a 72% ticket reduction at one Karta Ventures brand.
How does Richpanel protect customer data?Independent experts assess the platform against SOC 2 Type II, HIPAA and GDPR standards, data is encrypted in storage and transit, and administrators control access permissions.
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