klink.cloud is an omnichannel customer engagement platform that puts calls, WhatsApp, Messenger, email and live chat in one inbox, with the Kai AI agent resolving routine conversations.
About
klink.cloud is an omnichannel customer engagement platform built by K-LINK that brings phone calls, WhatsApp, Facebook Messenger, Telegram, Instagram, email and live chat into a single shared inbox. The problem it addresses is fragmented support: agents juggling several tools at once, customers repeating themselves, and reporting that never matches across systems. Support teams in more than 30 countries, including banks, insurers, retailers and hospital groups, run their conversations on the platform.
At its core, klink.cloud routes every channel into queues the team defines, attaches each customer's full history to the thread, and logs every interaction as a case. The Kai AI agent answers questions from the company's own documentation and can complete actions such as order checks or bookings through connected APIs, handing complex matters to a human with the full transcript. Built-in cloud telephony, case management and cross-channel reporting round out the platform, which is ISO 27001 certified and offers private cloud or on-premise deployment.
Key Features
Pricing & Fees
- Pricing: Usage-based, billed per monthly resolved conversation rather than per seat; annual billing saves 20%. The pricing page notes that a resolved conversation counts once per customer session regardless of channel or message count. Exact per-unit prices are not publicly listed on the pages we reviewed; check the official site for current plans.
- Free trial: A free trial is available without a credit card, and demos can be booked.
- Vendor-reported results: The site cites 80% of conversations resolved by Kai, 5× more conversations per agent, a 13-second median first response, and 99.95% platform uptime. These are the vendor's own figures.
- Security and deployment: ISO 27001 certified, with private cloud and on-premise deployment options.
Who It's For
klink.cloud suits support and contact center teams that handle high volumes across multiple channels, particularly in banking and fintech, insurance, healthcare, retail and ecommerce, B2B SaaS, BPO and outsourcing. Typical users include in-house contact center managers consolidating voice and messaging, support desks that want AI to absorb repetitive tickets, outbound sales teams running dialer campaigns from CSV lead lists, and developers embedding SMS or voice through the communication APIs.
FAQ
What is klink.cloud?klink.cloud is an omnichannel customer engagement platform by K-LINK that unifies calls, messaging apps, email and live chat in one inbox, with a Kai AI agent that resolves routine conversations end to end.
How is klink.cloud priced?It uses a usage-based model that charges per monthly resolved conversation, with no per-seat fees and a 20% discount for annual billing; exact rates are not publicly listed, so check the official pricing page.
Is there a free plan or trial?There is no free plan stated, but a free trial is offered without requiring a credit card.
Which channels and tools does it support?It supports phone, WhatsApp, Messenger, Telegram, Instagram, LINE, Viber, email and in-app live chat, and integrates with CRM, helpdesk, store and billing systems, plus REST APIs, webhooks and SDKs.
Can companies keep their existing phone numbers?Yes, klink.cloud offers virtual numbers in over 100 countries and also supports bringing your own SIP trunk or carrier, so no number migration is required.
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