Kapture CX is an enterprise agentic AI platform for customer experience that builds, oversees, and audits AI agents for support in BFSI, retail, travel, and utilities.
About
Kapture CX is an enterprise customer experience platform built around agentic AI. Instead of leaving support teams to manually manage tickets and conversations, it uses AI agents to handle work end to end, from a customer's initial signal through to resolution, while keeping humans in defined supervisory roles.
The platform, known as Kapture AgentOS, combines four layers: Vitos for building agents without code, Command for human oversight, Calibrate for auditing and coaching, and Pulse for querying operational data and acting on recommendations. The company says its agents are trained on more than one billion real conversations and that the platform serves over 1,000 enterprises across 18+ countries, with offices in India, the United States, Indonesia, the Philippines, Singapore, and the UAE. Kapture has also been named a Gartner Peer Insights Customers' Choice for 2025 in the CRM Customer Engagement Center category.
Key Features
Pricing & Fees
- Pricing: Not publicly listed on the pages we reviewed; check the official site for current plans. Pricing is enterprise-oriented and available through a personalized demo.
- Company footprint: Kapture reports 1,000+ enterprise customers in 18+ countries, with offices spanning India, the USA, Indonesia, the Philippines, Singapore, and the UAE.
- Integrations and developer resources: The platform supports third-party integrations and publishes API documentation for developers.
- Recognition: Gartner Peer Insights Customers' Choice 2025 (CRM Customer Engagement Center), along with FT High-Growth Companies Asia-Pacific 2025 and several industry awards.
Who It's For
Kapture CX targets mid-size and large enterprises that handle high volumes of customer interactions and want to automate support without removing human control. Typical users include customer experience and support operations leaders in banking, insurance, lending, e-commerce, airlines, online travel, consumer durables, and utilities. It also fits digital-native tech companies that need to scale support as they grow, and internal teams looking to deploy AI agents for HR, IT, and service desk workflows. Buyers typically evaluate it when self-service automation, audit-readiness, and human-in-the-loop governance are all requirements.
FAQ
What is Kapture CX?Kapture CX is an enterprise agentic AI platform for customer experience that automates support across voice, chat, email, and social channels using AI agents, with built-in human oversight, auditing, and analytics layers.
Is Kapture CX free to use?No free plan is indicated on the pages reviewed. Pricing is not publicly listed, and the vendor offers enterprise plans through a personalized demo on the official site.
Which industries does Kapture CX serve?It serves BFSI (banking, insurance, lending, payments, wealth management), retail and e-commerce, travel (airlines, cruise lines, OTAs), digital-native tech companies, energy and utilities, and consumer durables.
Does Kapture CX require coding to build AI agents?No. The Vitos agent builder is described as a no-code tool for building, testing, and deploying AI agents across channels and workflows.
How does Kapture CX handle data security and compliance?The company maintains a Trust Center covering security, compliance, and data privacy details, and its audit layer logs and scores every interaction against defined SLAs and standards.
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