Respond.io is an AI-powered customer conversation platform that unifies WhatsApp, Instagram, Facebook, TikTok, calls and email in one team inbox for B2C sales and support teams.
About
Respond.io is a customer conversation management platform that brings chats, calls and emails from channels such as WhatsApp, Instagram, Facebook Messenger, TikTok and email into a single team inbox. It is built for B2C businesses whose customers move between channels — asking questions on chat, requesting details by phone and confirming by email — a pattern that breaks traditional, channel-by-channel inboxes and CRMs.
The platform combines a shared inbox, AI Agents that can answer enquiries, qualify leads, update CRMs and book appointments, and built-in lead management and analytics. Respond.io states that more than 10,000 B2C businesses use it, and the company has raised a $62.5 million Series B round. Pricing is based on the number of monthly active contacts, with a 7-day free trial that does not require a credit card.
Key Features
Pricing & Fees
- Pricing: Subscription plans are Starter at $79/month, Growth at $159/month and Advanced at $279/month, billed by monthly active contacts; yearly billing saves up to 20%. Advanced requires contacting sales.
- Free trial: A 7-day trial is available with no credit card required.
- AI features by plan: AI Prompt and AI Assist are included from Starter; AI Agents require the Growth plan or higher.
- Security: Starter plans include two-factor authentication, and the Advanced plan adds single sign-on and the ability to mask phone numbers and email addresses.
- Free tools: Respond.io offers a WhatsApp pricing calculator, WhatsApp link generator and WhatsApp QR generator at no cost.
Who It's For
Respond.io is aimed at B2C businesses that manage large volumes of customer conversations across multiple messaging channels. Typical users include retail and e-commerce teams, healthcare clinics and hospitals, travel agencies, education providers, automotive dealerships and professional services firms. It suits sales teams that need to capture leads from ads and social media, qualify them quickly, and book appointments, as well as support teams handling recurring enquiries and retention campaigns. Published case studies include a pet retailer increasing sales 55% with WhatsApp automation and a healthcare group automating 89.7% of contact assignments across five channels.
FAQ
What is Respond.io?Respond.io is an AI-powered customer conversation platform that unifies chats, calls and emails from channels like WhatsApp, Instagram, Facebook and TikTok into one team inbox, with AI agents and lead management built in.
How much does Respond.io cost?Plans start at $79/month (Starter), with Growth at $159/month and Advanced at $279/month, priced by monthly active contacts; yearly billing saves up to 20% and a 7-day free trial requires no credit card.
Which channels and integrations does Respond.io support?It supports WhatsApp, Instagram, Facebook Messenger, TikTok, email, WhatsApp Business Calls, Messenger Calls and VoIP, and integrates with CRMs plus Zapier, Make, a developer API and webhooks on higher plans.
What do AI Agents do in Respond.io?AI Agents can answer customer enquiries, qualify and route leads, recommend products, book appointments and update CRMs across channels, working continuously; they are available on the Growth plan and above.
Is there a free plan for Respond.io?There is no permanent free plan, but a 7-day free trial is offered without a credit card, and features like two-factor authentication and mobile app access are included from the Starter tier.
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