Dialpad is an AI-native customer communications platform that combines business phone, contact center, AI voice agents, and sales dialing in one product for support and sales teams.
About
Dialpad is a customer experience and communications platform that brings calling, messaging, video meetings, contact center operations, and AI agents together in a single product. The problem it addresses is fragmentation: businesses record huge numbers of customer interactions, but each conversation often lives in its own channel with no shared context. Dialpad connects conversations, customer data, and workflows so that human agents and AI can resolve requests with the full picture in view.
The platform is built natively on a shared foundation rather than assembled from separate acquired products, so calling, messaging, meetings, and contact center work share one app and one set of customer data. Its AI layer, branded Dialpad AI, handles transcription, call summaries, real-time coaching, and analytics, while Dialpad AI Agents handle voice and digital conversations and hand off to people with context intact. The company publishes an LLM information page, an AI research lab, and a set of AI principles describing how its models are designed and governed.
Key Features
Pricing & Fees
- Pricing: Dialpad Support contact center plans start at $89 per user/month (Essentials), $119 (Advanced), and $149 (Premium) on monthly billing, with annual options and multiple currencies. Dialpad Resolve agentic AI uses custom, conversation-based pricing.
- Usage-based AI credits: Resolve is billed through a pool of AI Agent Credits; a conversation is charged only when the AI retrieves information or performs a real action such as scheduling or routing.
- Free trial: The site offers a free trial and a "request a demo" path for each product.
- Enterprise controls: The platform emphasizes governed AI with human oversight, enterprise-grade security, and a public Trust Center for compliance details.
Who It's For
Dialpad is aimed at customer support and contact center teams, outbound sales organizations, and businesses that want calling, messaging, and meetings in one app. Typical users include support managers monitoring real-time dashboards and coaching agents, sales teams running power dialing campaigns, and IT leaders at enterprises that need governance and integrations with CRM systems like Salesforce and Zendesk. Published customer stories span industries including travel (Hopper), legal (Morgan & Morgan), healthcare plans, staffing, moving services, and sports (Austin FC).
FAQ
What is Dialpad?Dialpad is an AI-native platform for customer experience that combines business communications, contact center software, outbound sales tools, and AI voice and digital agents in one product.
How much does Dialpad cost?Dialpad Support plans are listed at $89, $119, and $149 per user/month for Essentials, Advanced, and Premium; Dialpad Resolve agentic AI uses custom conversation-based pricing, so contact sales for a quote.
Does Dialpad offer a free plan?Dialpad does not publish a free plan on the pages reviewed, but it does offer a free trial and demo requests through its official site.
What tools does Dialpad integrate with?Dialpad integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, Zoho, Front, and Microsoft Dynamics, and it provides APIs and MCP support for custom connections.
How does Dialpad handle data privacy and AI governance?Dialpad describes its AI as governed, with controls, visibility, and human oversight for building and deploying agents, and it publishes security, privacy, and compliance details in its Trust Center.
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