eesel AI provides autonomous AI agents for customer service, content writing, and e-commerce that work inside existing tools like Zendesk, Slack, and Shopify.
About
eesel AI is a platform for hiring autonomous AI agents that take on customer support tickets, content writing, and e-commerce assistance. The idea is to fill staffing gaps with software "teammates" that live inside the tools a company already uses, rather than requiring a separate system.
Setup follows an onboarding model rather than a configuration wizard: a user invites eesel into apps such as Zendesk, Slack, or Freshdesk, and the agent reads existing documentation, past tickets, and company content to build its knowledge. Users then give instructions in plain language about tone, rules, and escalation policies, and the agent applies them going forward. Integrations include Zendesk, Slack, Google Drive, Freshdesk, Notion, and Shopify, among more than a hundred others. The same agent can hold several jobs at once — answering helpdesk tickets, drafting blog posts, fielding product questions from shoppers — and can be reached through the dashboard, team chat channels, or Claude and ChatGPT via an MCP connector. A CLI is also available for terminal-based setup.
Key Features
Pricing & Fees
- Pricing: A free tier at $0/month includes 100 credits with every feature and integration. The Teammate plan starts at $299/month for 500 credits, with larger batches up to 5,000 credits at $1,749/month; a ticket or chat counts as one credit. Enterprise pricing is custom.
- Free trial: The free plan requires no credit card and includes all channels, integrations, EU or US data residency, and unlimited agents and seats.
- Managed support option: For $5,000 a month flat, eesel runs a company's entire support operation across email, chat, DMs, SMS, WhatsApp, reviews, and phone, with no per-ticket fees.
- Add-ons: Priority support (a named contact with same-day human replies) starts at $299/month; SSO and MFA from $199/month.
- Security posture: SOC 2 Type II is underway; security documents and a DPA are available on request under NDA, and Enterprise plans offer HIPAA with a signed BAA.
Who It's For
eesel AI suits teams that need extra capacity in customer support, content, or e-commerce without hiring. Support leads at companies running Zendesk, Freshdesk, or Intercom can use it to triage and answer tier-1 tickets. Marketing teams can delegate research and blog drafting. Online retailers can add a product-Q&A assistant to their store. It also works as an internal knowledge assistant in Slack for teams with complex documentation, such as payment processing or digital asset custody firms. Companies needing heavy controls — SSO, custom data residency, HIPAA — would move to the Enterprise plan.
FAQ
What is eesel AI?eesel AI is a platform for hiring autonomous AI agents that handle customer service, content writing, and e-commerce tasks inside a company's existing tools such as Zendesk, Slack, and Shopify.
Does eesel AI have a free plan?Yes, a free tier at $0/month provides 100 credits with access to every feature, integration, and channel, and no credit card is required. Paid plans start at $299/month for 500 credits.
Which tools does eesel AI integrate with?It integrates with Zendesk, Slack, Google Drive, Freshdesk, Notion, and Shopify, plus more than a hundred other apps, and can also be used from Claude and ChatGPT through an MCP connector.
How is eesel AI different from a basic chatbot?eesel is a single agent that holds multiple jobs — helpdesk, blog writing, e-commerce, internal Q&A — learns from a company's own content, and is coached through conversation rather than configured as a scripted widget.
Where is data stored?The free and Teammate plans offer a choice of EU or US data residency, and Enterprise plans support custom data residency, SSO, MFA, and HIPAA with a signed BAA.
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