About

Droxy AI is a platform for building and deploying AI agents that handle customer communication across multiple channels, including websites, phone calls, messaging apps, and social media comments. It addresses a common business problem: most customers expect an immediate reply, yet human teams cannot answer every message and call around the clock. Droxy AI positions its agents as an always-available "AI employee" trained on a company's own knowledge base.

At a high level, a business trains an agent on its website content and company documents, customizes its tone to match the brand, and deploys it to one or more channels. The agent then answers questions, books appointments, collects and qualifies leads, and hands off to a human when needed. The company reports that more than 30,000 businesses use the platform, and setup for a first agent is described as taking only minutes.

Key Features

AI Website Agent: A chat agent trained on a business's website and company knowledge that answers visitor questions instantly and can be added to a site in minutes.

AI Phone and Messaging Agents: The platform covers phone calls as well as messaging channels such as WhatsApp, Instagram, Messenger, and Discord, centralizing conversations in one place.

Automated Lead Collection and Qualification: Agents gather prospect information and qualify leads automatically, and the platform provides real-time insights and analysis of conversations.

Human Hand-off: When a conversation requires a person, the agent can transfer it to a human team member rather than leaving the customer stuck.

Knowledge Integration and Automatic Sync: Agents draw on multiple knowledge sources, including Google Drive, with automatic syncing so answers stay current.

Multilingual Support: Conversations can be handled in multiple languages, and phone agents use multilingual human-like voices.

Smart Product Recommendations: For ecommerce users, agents can answer product questions and recommend products, including Shopify integrations.

Pricing & Fees

Pricing: Three subscription tiers are listed on the pricing page: Basic at $24/month, Advanced at $120/month, and Enterprise at $320/month, with a 20% discount for annual billing. The homepage also references plans starting from $20/month.
Usage limits by plan: Basic includes 900k knowledge tokens, 4.5M message tokens, 10 knowledge items per agent, and 30 call minutes per month; Advanced raises these to 13.5M knowledge tokens, 21M message tokens, 100 knowledge items, and 175 call minutes; Enterprise offers 48M knowledge tokens, 60M message tokens, unlimited knowledge items, and 600 call minutes.
Model choice: The platform supports several underlying language models, including GPT-4o and GPT-4o mini, Claude 3.5 Haiku and Sonnet, and Gemini 1.5 Flash and Pro.
Industry templates: Use cases are outlined for home services, health practices, ecommerce, hospitality, real estate, automotive dealerships, and legal services.

Who It's For

Droxy AI targets small and mid-sized businesses that receive frequent customer questions, calls, and appointment requests but cannot staff every channel continuously. Typical users include home service operators who need to capture after-hours calls, health practices looking to reduce front-desk workload for scheduling and intake, and ecommerce stores that want automated product answers and recommendations. Real estate agencies, hospitality businesses, automotive dealerships, and legal services firms are also named as target segments. Marketing and support teams that want centralized, brand-consistent messaging across channels are the likely day-to-day operators.

FAQ

What is Droxy AI?Droxy AI is an all-in-one platform for building, deploying, and monitoring customer-facing AI agents that handle website chat, phone calls, messaging, comments, and lead collection.

How much does Droxy AI cost?Listed plans are Basic at $24/month, Advanced at $120/month, and Enterprise at $320/month, with 20% off when billed annually; a homepage comparison references plans starting from $20/month.

Which channels and integrations does Droxy AI support?Agents can be deployed to websites, phone, Discord, Messenger, Instagram, and WhatsApp, with Shopify product integration, Google Drive knowledge sources, and Facebook and Instagram comment replies noted as coming soon.

Which AI models does Droxy AI use?The platform supports multiple models, including GPT-4o, GPT-4o mini, GPT-4o Realtime, Claude 3.5 Haiku, Claude 3.5 Sonnet, Gemini 1.5 Flash, and Gemini 1.5 Pro.

Can a human take over a conversation from the AI agent?Yes, Droxy AI includes a human takeover feature so team members can step into a conversation when automated handling is not sufficient.

About

Key Features

Pricing & Fees

Who It's For

FAQ

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