BotPenguin is a no-code platform for building AI agents, chatbots, and voice agents that handle lead capture, bookings, and customer support across WhatsApp, Instagram, Facebook, Telegram, phone, and websites.
About
BotPenguin is a no-code platform for building AI agents, chatbots, and voice agents that automate customer conversations. It addresses a common problem for growing businesses: customers message outside working hours, across many channels, and a small team cannot respond everywhere at once. BotPenguin bots can capture leads, answer questions, book appointments, and provide support around the clock.
Users build bots visually without writing code, then deploy them simultaneously across WhatsApp, Instagram, Facebook, Telegram, Microsoft Teams, SMS, phone calls, and websites. Conversations from all channels arrive in a unified inbox, where human agents can take over from the bot when needed. Bots can be trained on a company's own content, including website pages, PDFs, FAQs, and Google Sheets, and can use OpenAI models for conversational answers. The product is developed by Relinns Technologies Pvt. Ltd., and the company reports more than 80,000 business customers across 193 countries.
Key Features
Pricing & Fees
- Pricing: A free forever Baby Plan includes 1,000 messages per month and one chatbot, with no credit card required. The Little Plan starts at $29 per month and includes 3,000 messages, 5 chatbots, 5 team members, WhatsApp bulk messaging, Instagram DM automation, and 30+ integrations. Higher plans such as the King Plan are listed at custom pricing; check the official site for full details.
- Free trial and free tier: A free forever plan is available, and paid plans come with a 7-day free trial that requires no credit card.
- White-label program: Agencies and resellers can offer BotPenguin under their own brand, including white-label AI agents, chatbots, and voice agents.
- Industry templates: Pre-built flow templates exist for education, real estate, ecommerce, hotel booking, and hospital appointments.
- Mobile apps: iOS and Android apps let agents manage chats, teams, and analytics on the go.
Who It's For
BotPenguin suits small and mid-sized businesses that receive customer messages across multiple channels and want automated responses without hiring developers. Typical users include ecommerce store owners answering product and order questions on WhatsApp and Instagram, real estate agencies qualifying leads and booking viewings, clinics managing appointment scheduling, and education providers handling admissions inquiries. Marketing agencies can also use the white-label and reseller programs to deliver chatbot services to their own clients under their brand.
FAQ
What is BotPenguin?BotPenguin is a no-code platform for building AI agents, chatbots, and voice agents that automate lead generation, sales, marketing, and customer support across messaging apps, phone, and websites.
Does BotPenguin have a free plan?Yes, a free forever Baby Plan is available with 1,000 messages per month and one chatbot, and no credit card is required to sign up.
Which platforms does BotPenguin support?Bots can be deployed on WhatsApp, Instagram, Facebook, Telegram, Microsoft Teams, SMS, phone calls, and websites, with integrations to tools like Zapier, Zoho CRM, Zendesk, and Shopify.
Can BotPenguin bots hand conversations to human agents?Yes, the platform includes live chat and a unified inbox so team members can take over a bot conversation at any time, including from mobile apps.
How is customer data protected?BotPenguin states that data is protected with 2048-bit SSL encryption, and the company publishes security, privacy, and DPA documents on its site.
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