Omnichat is an AI-powered omnichannel CRM and customer experience platform that unifies WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and live chat for marketing, sales and support automation.
About
Omnichat is an AI-powered social CRM and omnichannel customer experience platform that brings WhatsApp, Instagram, Facebook Messenger, LINE, TikTok, WeChat and website live chat into one system. It is built for retail and ecommerce teams that manage customer conversations across several messaging apps and need a single place to run marketing campaigns, guide sales and handle support.
The platform combines a unified inbox with AI features marketed as the Omni AI suite, including autonomous agents for shopping, sales and support, a generative campaign builder, and OmniClaw, a built-in AI strategist that draws on a customer's own campaign and chat data. Omnichat states it is an official WhatsApp Business Solution Provider, a Meta Business Partner and a LINE Tech Partner, and reports more than 5,000 brands using the platform. Pricing is quote-based and organized into tiers by contact volume.
Key Features
Pricing & Fees
- Pricing: Not publicly listed on the pages we reviewed; check the official site for current plans. Quote-based tiers (Basic, Pro, Enterprise, Customisation) differ mainly by contact volume, from 10,000 contacts up to unlimited.
- Trial and demo: The site offers both a free trial and a demo booking.
- Add-on modules: Features such as coupons, interactive games, WhatsApp Catalog and Payment, and Customer Journey are add-ons on the Enterprise tier.
- Extra usage fees: Plan fees exclude WhatsApp Business API and LINE API usage and message charges, per the vendor's pricing notes.
Who It's For
Omnichat is aimed at retail and ecommerce brands, especially those selling through social messaging channels. Typical users include ecommerce marketers running WhatsApp or LINE broadcast campaigns, customer support teams handling high message volume across multiple apps, and retail businesses connecting online and offline sales (OMO) with salesperson attribution and store-level tracking. The vendor also names cosmetics, automotive, hospitality, real estate, travel and education as target industries.
FAQ
What is Omnichat?Omnichat is an AI-powered omnichannel CRM and customer experience platform that unifies WhatsApp, Instagram, Facebook Messenger, LINE, TikTok, WeChat and website live chat for marketing, sales and customer support automation.
Is Omnichat free to use?No, pricing is quote-based and not publicly listed on the pages reviewed; the vendor offers a free trial and demo on its official site. Plan fees also exclude WhatsApp Business API and LINE message costs.
Which channels and integrations does Omnichat support?It supports the WhatsApp Business Platform (API), Facebook Messenger, Instagram, LINE, TikTok, WeChat and website live chat, with integrations for Salesforce, HubSpot, Emarsys and Meta Ads.
What is OmniClaw?OmniClaw is Omnichat's built-in AI strategist that uses a customer's own campaign data, chat metrics and team performance to suggest promotional strategies and surface insights.
Is Omnichat an official WhatsApp provider?Yes, the vendor states it is a Meta-certified WhatsApp Business Solution Provider (BSP), a Meta Business Partner and a LINE Tech Partner.
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