BIK is an agentic AI CRM and marketing automation platform for eCommerce brands, combining 100+ AI agents for acquisition, retention, order management, and customer support.
About
BIK is an all-in-one marketing automation and CRM platform built around AI agents for eCommerce brands. It addresses a common pain point for online stores: marketing, support, and order operations often sit in separate tools, so customer conversations and revenue opportunities fall through the cracks. BIK brings these functions together on one platform.
The product positions itself as an "agentic AI CRM," meaning it uses autonomous software agents rather than static automation rules. Merchants can pick from more than 100 pre-built AI commerce agents or assemble their own by defining a goal, success criteria, and instructions. These agents cover acquisition, retention, helpdesk support, order management, gamification, and customer data. BIK also includes Manifest AI, a related AI shopping assistant product, and an Agent Studio for building custom agents. The company states that over 500 global brands use the platform.
Key Features
Pricing & Fees
- Pricing: Not publicly listed on the pages we reviewed; check the official site for current plans. BIK is sold via a booked demo rather than self-serve sign-up.
- Reported scale: The company reports more than 500 global brands on the platform and processing over 30 million messages per day per brand at peak scale.
- Shopify integration: Product recommendation agents draw directly on Shopify catalog data.
- Compliance resources: The site publishes GDPR information, a DPA, privacy policy, and terms, with a stated focus on customer data protection.
Who It's For
BIK is aimed at eCommerce and direct-to-consumer brands that want to run marketing and customer support from a single system. Typical users include growth and retention marketers running campaigns on Instagram and other social channels, customer support teams handling high ticket volumes across languages, and founders or operators of Shopify-based stores who want AI to handle acquisition, repeat-purchase recovery, and conversion optimization. It suits mid-sized and larger brands more than hobby stores, given its demo-based sales process.
FAQ
What is BIK?BIK is an agentic AI CRM and marketing automation platform for eCommerce that offers more than 100 pre-built AI agents for acquisition, retention, order management, support, gamification, and customer data.
How much does BIK cost?Pricing is not publicly listed on the pages reviewed; interested brands need to book a demo through the official site for current plans.
Does BIK integrate with Shopify and other apps?Yes, BIK's Instagram product recommendation agents integrate with Shopify, and the platform is open via webhooks and REST API blocks for connecting other applications.
Can I build my own AI agent in BIK?Yes, Agent Studio lets users create custom agents by defining a goal, success criteria, and instructions, alongside the library of pre-built agents.
What does BIK say about data privacy?The company states that customer data is a first priority and publishes GDPR documentation, a data processing agreement, and a privacy policy on its site.
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