Moveworks is an enterprise AI assistant platform, now part of ServiceNow, that lets employees find answers instantly and automate tasks end-to-end across business applications.
About
Moveworks is an enterprise AI assistant platform that gives employees a single place to search for information and complete tasks across the business applications they already use. The product addresses two common workplace problems: finding answers buried in scattered systems, and getting routine requests resolved without long waits or manual handoffs.
At its core is the Moveworks Reasoning Engine, an agentic AI system that combines enterprise language models with built-in tools so AI agents can understand a request, plan the steps, execute them, and adapt along the way. ServiceNow has officially acquired Moveworks, and the two platforms are positioned as a unified offering for employee experience. Moveworks supports more than 100 languages and works through chat, web, intranet, portals, and mobile, with integrations spanning Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50-plus other systems.
Key Features
Pricing & Fees
- Pricing: Not publicly listed on the pages we reviewed; check the official site for current plans.
- Acquisition: ServiceNow has officially acquired Moveworks, and the product is marketed as an AI layer for ServiceNow customers and beyond.
- Scale: More than 350 organizations use Moveworks, according to the company, including large enterprises such as CVS Health and Toyota North America.
- Integrations: Hundreds of plugins and connectors are available, covering 50-plus content sources alongside ServiceNow workflows.
Who It's For
Moveworks targets enterprise IT, HR, and service management teams that want to deflect tier-1 support requests and automate employee onboarding, self-service, and service management workflows. It suits ServiceNow customers looking to extend their platform with conversational AI, as well as larger organizations in regulated industries such as healthcare, financial services, and government. Teams in finance, sales, marketing, and engineering can also deploy specialized assistants for department-specific tasks.
FAQ
What is Moveworks?Moveworks is an enterprise AI assistant platform, acquired by ServiceNow, that lets employees search across business applications and automates tasks end-to-end using agentic AI.
Is Moveworks free to use?No free plan or pricing is publicly listed on the pages reviewed; the company offers demos and expects prospective customers to contact sales for current plans.
Which applications does Moveworks integrate with?It integrates with Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50-plus other systems, alongside ServiceNow workflows and hundreds of plugins and connectors.
How does Moveworks handle security?The vendor states the platform is built for the world's most regulated data, with governed access controls and security measures intended to meet enterprise compliance needs.
How is Moveworks different from a basic chatbot?Beyond answering questions, Moveworks uses its Reasoning Engine to plan and execute multi-step tasks across systems, so requests are completed rather than only answered.
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