Dagmor

Introduction

Dagmor is a web-based call quality software designed specifically for recorded enterprise phone calls. Instead of manually listening to hours of audio, your team gets automated transcription of every call, systematic checks against the campaign briefs you provide, and clearly flagged risks and quality issues—each accompanied by supporting evidence from the transcript. Crucially, Dagmor submits these findings to human reviewers, who always make the final judgment, keeping people in control of every decision.

Key Features

• Automatic transcription that converts recorded business calls into accurate, searchable text.
• Brief-based checking that evaluates each call against the campaign briefs your team provides.
• Risk and quality flagging that highlights problems and attaches transcript evidence for context.
• A human review workflow that routes all flagged issues to staff for the final decision.

Advantages

• Fully browser-based, so there is nothing to install and teams can start working immediately.
• Evidence-driven findings: every issue links back to the original transcript, making audits transparent and verifiable.
• Balanced human-AI collaboration: the software screens calls at scale while your people retain final judgment.
• Purpose-built for enterprise scenarios such as contact centers, telesales, and regulated communication review.

Who It's For

Dagmor suits customer service and contact center managers, telesales QA specialists, compliance and risk officers, and operations teams at organizations that handle large volumes of recorded calls and need consistent, auditable quality and compliance reviews without overwhelming their staff.