MiiTel is a voice-analysis AI from RevComm that records, transcribes, and analyzes phone calls, web meetings, and in-person business conversations to improve sales and support performance.
About
MiiTel is a Japanese voice-analysis AI developed by RevComm Inc. that records, transcribes, and analyzes business conversations across phone calls, web meetings, and face-to-face meetings. Its core purpose is to remove the "black box" around spoken communication: instead of relying on memory or scattered notes, teams get searchable transcripts, AI-generated summaries, and analytics on how conversations actually went.
The platform works by capturing audio from calls or meetings, converting speech to text, and applying analysis such as scoring, keyword detection, and sentiment analysis to identify what high performers do differently. The results connect to external tools like SFA and CRM systems, so recordings and transcripts link automatically to customer records. RevComm offers MiiTel as a family of services — MiiTel Phone, MiiTel Meetings, MiiTel RecPod, MiiTel Call Center, and MiiTel Incoming Webhook — each targeting a different conversation channel.
Key Features
Pricing & Fees
- Pricing: Not publicly listed on the pages we reviewed; check the official site for current plans.
- Demo and documentation: RevComm provides downloadable service documents and accepts requests for direct explanations and product demonstrations through the official site.
- Security certifications: RevComm holds ISO 27001 (ISMS) and SOC 2 certifications for its information security management.
- Extensive integrations: MiiTel links with SFA/CRM and other external tools to sync transcripts, recordings, and deal data.
Who It's For
MiiTel is aimed at Japanese-speaking sales, support, and call center organizations. Typical users include inside sales and telemarketing teams that want to capture top performers' talk techniques, managers building training from conversation data, customer support desks needing real-time monitoring to catch complaints early, and call center supervisors tracking operator quality and workload. The vendor highlights adoption in real estate, financial institutions such as Japan Post Bank, staffing, and SaaS companies, with published case studies from named customers like Sansan and RakuX (Rakus).
FAQ
What is MiiTel?MiiTel is a voice-analysis AI by RevComm Inc. that records, transcribes, and analyzes business conversations on phone, web meetings, and in-person channels to improve sales and customer-facing performance.
Is MiiTel free or paid?Pricing is not publicly listed on the pages reviewed; interested companies can download materials or request a demo through the official site for plan details.
Can MiiTel be used without changing our phone numbers?Yes, MiiTel supports 090/080/070 mobile numbers on SoftBank, NTT Docomo, and au, including direct au integration, so existing numbers can be kept.
Does MiiTel work with other business tools?Yes, it integrates with external tools including SFA and CRM systems, automatically linking recordings and transcripts to customer and deal records, and it also connects with CTI services such as CT-e1/SaaS.
What about data security?RevComm states it holds ISO 27001/ISMS and SOC 2 certifications for its information security management system.
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