Listen Labs

Listen Labs is an AI research platform that conducts, analyzes, and summarizes customer interviews automatically. It addresses a familiar problem in qualitative research: traditional interviews are slow, expensive, and hard to scale, while surveys capture numbers without the reasoning behind them. Listen Labs runs moderated interviews with real, recruited participants and converts the resulting transcripts into structured analysis, reports, and highlight reels.

The workflow follows five stages reflected on the product's own site: design the study, reach the right people, interview at scale, deliver meaningful results, and compound learnings across projects. Users define a study, Listen Labs recruits qualified participants from a global network, and an AI moderator conducts interviews in more than 120 languages, asking follow-up questions rather than relying on static forms. The output combines qualitative quotes with quantified measures such as concept preference percentages, ranked choices, emotional signals, hesitation moments, and "say/do" gaps between stated intentions and actual choices. Organizations including Microsoft, Anthropic, Sweetgreen, and Chubbies appear in its published case studies.